Escalation Matrix
Investor Grievance Escalation Matrix
We are committed to addressing investor queries and grievances in a transparent and timely manner. The following escalation matrix outlines the appropriate contact points and timelines for resolving concerns.
| Level | Contact Person / Department | Contact Details | Escalation Timeline |
|---|---|---|---|
| Level 1 | Contact Person Name |
Phone: +91 7703805360 Email: om@mentorwealth.in |
Initial point of contact for all investor/client queries or grievances |
| Level 2 | Grievance Officer Name |
Phone: +91- 7428087402 Email: parul.bakshi@mentorwealth.in |
Escalate if the query or grievance remains unresolved within 7 days at Level 1 |
| Level 3 | Concerned AMC Investor Relations Department | Contact the respective Asset Management Company's Investor Relations Department. | Escalate if the query or grievance remains unresolved within 15 days at Level 2 |
| Level 4 | SEBI SCORES Portal | https://scores.sebi.gov.in | Escalate to SEBI SCORES if the query or grievance remains unresolved within 30 days at Level 3 |
We encourage investors to follow the escalation process outlined above to help ensure their queries and grievances are directed to the appropriate department for resolution.